Reference

Your Terms & Conditions at scatter jackpot

When you open an account with scatter jackpot, you're entering an agreement that protects both of us.

Account security & verificationDeposit and withdrawal rulesYour data and privacy
scatter jackpot Your Terms & Conditions at scatter jackpot
TERMS QUESTIONS

How to ask about your terms

If you have a question about how the terms apply to your account, or if you think we've made a mistake, reach out through any of…

Live chat Open the chat widget in your account lobby and ask about terms.
Email support Send questions to [email protected]. Include your account username and the specific term or rule…
Account messages Check your account inbox for policy notices and updates.
HOW WE PROTECT YOU

Security, data and your account control

We take the rules that protect your account seriously. Every deposit and withdrawal is verified against your account holder details; if they don't match, the transaction is blocked until you confirm.

Account verification

When you sign up, we verify your identity and payment method. Deposits via DANA, OVO, GoPay and QRIS must match your registered name. Mismatches trigger manual review.

Data retention

We keep your account data as long as your account is active, plus 7 years for tax and dispute records. After that, we delete personal information unless local law requires longer storage.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. You can control cookies in your browser settings. Some features may not work if you disable them.

Password & session control

Your password is hashed and never stored in plain text. Sessions time out after 30 minutes of inactivity. Log out manually or we'll do it for you. Use a strong, unique password.

Dispute resolution

If you dispute a transaction, email [email protected] with your account username, the date, and the game or transaction involved. We investigate and respond within 5 business days.

Account closure requests

Want to close your account? Go to Settings > Account > Close Account, confirm your choice, and we'll disable it within 24 hours. Pending payouts are processed before closure.

Terms & Conditions questions answered

Real questions from players about how our terms work and what they mean for your account. If you don't find your answer here, reach out to support.

We can update terms, but we'll notify you in advance. If the change affects how deposits, withdrawals, or gameplay work, we'll give you at least 14 days' notice via email and the account messages board. If you disagree, you can close your account without penalty before the new terms take effect.

We'll send you a warning first, unless the breach is serious (like fraud or money laundering). Repeated violations may result in account suspension or permanent closure. We'll explain the violation and give you 7 days to respond before we take action, unless the breach poses an immediate risk.

The core terms are the same across Indonesia. However, local law in your region may add restrictions on which games or payment methods you can use. We comply with all local regulations. If a rule differs by location, we'll show you which version applies to your account.

No. Your account is only for you. If someone else logs in and plays using your funds, you're responsible for those transactions under the terms. We strongly recommend keeping your password private. If you think someone unauthorized has accessed your account, contact support immediately.

Report it to [email protected] immediately with details and a screenshot if possible. We investigate all reports. If the bug affected a transaction or payout, we'll review your account history and correct any error. You won't be penalized for reporting bugs in good faith.

Your balance remains available for 90 days after you close your account. After 90 days, unclaimed balances are forfeited. If you need to access a closed account before that, contact support and we can reopen it for you so you can withdraw.

If DANA, OVO, GoPay or QRIS is temporarily unavailable, we hold your deposit request in queue and process it once the system is back online. We don't charge extra fees for the delay. Withdrawals are processed in the order they were requested. Check the Status page for real-time outage updates.